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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
356 ratings and 173 comments received in the last 90 days.
22 April 2025
Jos was excellent to deal with and nothing was a problem to him Thanks
20 April 2025
Friendly staff
15 April 2025
Kamal was an absolute legend from start to finish. Kept me updated and even came in on his day off to do the handover.
13 April 2025
Whilst there was a slight hitch with the delivery of our new car to the dealership, Haris the salesman went out of his way to put it right and left us feeling on a positive with the situation
12 April 2025
Super satisfied! Miles was fantastic and looked after me so well!
09 April 2025
We love the new car and felt we got a great overall deal with the purchase.
07 April 2025
Ryan was amazing making the process seamless, ensuring I was happy and kept up-to-date throughout.
07 April 2025
It's an excellent dealership with a solid reputation! I had fun!
03 April 2025
Kamal Choat was exceptional during the handover, by far the best handover I've had and I've had a lot of cars.
02 April 2025
Helen was most helpful
02 April 2025
Jos Hamlin was a pleasure to deal with
01 April 2025
Helen was very helpful and patient, she made it very easy for us.
01 April 2025
Everything during the purchase of my vehicle to the delivery was seamless with no issues. Joao assisted me with setting up profiles and showing me round my car to ensure I was ready to leave the showroom.
01 April 2025
Too much paperwork to sign and not clear what I had to provide on the day (I was asked for a utility bill on the day)
31 March 2025
So challenges at the start of the process, but these were overcome.
27 March 2025
There was an issue at vehicle handover relating to a delay in my payment appearing in the business bank account which meant we had to return to pick up the car after paying for it. I am happy the matter was dealt with fairly in the end
27 March 2025
A little more fanfare would have been appreciated picking up a brand new car. A nice reveal inside. It's a big day I feel like a bigger deal could be made about it. Felt like I was picking up any old second hand car not brand new made to order.
25 March 2025
Very satisfied as each step was explained well during purchase andbtge dealership allowed delivery time to integrate with our working arrangements.
25 March 2025
Very pleased with all the suggestions and delivery of our new car
25 March 2025
From the first test drive day, to ordering my new car, until taking delivery it has been an absolute pleasure to deal with Kamal at BMW Leeds. My collection day was exceptional, the actual handover of my car in the handover bay was like a dream.
24 March 2025
Both Jack and Ryan have been super helpful and have done everything that they said they would. I can not recommend them both enough.
24 March 2025
The process was easy and straightforward with my every need taken care of.
19 March 2025
Excellent service and impeccable knowledge from Haris Ashraf at Stratstone Leeds
19 March 2025
Really satisfied
18 March 2025
Ordering was easy and the car arrived quicker than anticipated.
18 March 2025
Great and detailed handover
13 March 2025
Good range to view and Ryan Balmer very knowledgeable and helpful
12 March 2025
Ryan was very attentive and knowledgeable. The whole sales/purchase transaction went very smoothly and exactly as promised. In fact, the car arrived sooner than promised, so even better.
11 March 2025
All round good service
10 March 2025
Great deal on the new BMW
09 March 2025
As above
08 March 2025
Helpful staff, good facilities
08 March 2025
Very good friendly service from Kamal
04 March 2025
All down to Nathan really.
02 March 2025
William was a star, easy to talk to and get on with, and very knowledgeable, He made everything simple.
25 February 2025
Everything was explained fully.
11 February 2025
Friendly and helpful staff
11 February 2025
I was very pleased
07 February 2025
Customer Service from JP and Hamish has been excellent ??
05 February 2025
Excellent service throughout
04 February 2025
Very satisfied. Kamal Choat, the agent at Stratstone BMW Leeds who looked after me, was excellent - extremely helpful, considerate and patient.
04 February 2025
Friendly staff, play area for children
24 April 2025
excellent service
24 April 2025
Everything was made easy and very efficient.
23 April 2025
She was very attentive
17 April 2025
Very efficient service - completed when estimated.
17 April 2025
Team really good and also used parts desk and was able to find everything I needed.
16 April 2025
Work completed in a timely manner
16 April 2025
Took 12 weeks from booking to service. Update at 4pm that service could not occur that day. Then called at 5.15 to collect after I had already driven home. Car left unlocked and windows open through the night. Not cleaned and washer fluid not topped
16 April 2025
Would have given 5 star but didn't get a phone call to say my car was ready, when I turned up it was ready and parked up, but till didn't get a phone call.
15 April 2025
1st time I've used Stratstone Leeds there was no issues but I've previously used bmw Wakefield and I personally think there customer service is better so I'll be returning there I think stratstone Leeds is just too big and too busy
13 April 2025
Parking for service drop off full, had to leave it almost out on the street. More services carried out without seeking my authorisation. A lot of SMS and emails received as part of the process. Some were repeats of other messages.
13 April 2025
The people who served me we're just nice people who wanted to help you and make you comfortable
12 April 2025
It was good and quick but the only thing I was not happy with is the car was due for a service and they didnt let me know as soon as I brought the car back it gave the prompt message on the dash board they could have told me instead I had to rebook
12 April 2025
Very professional and I got the service done without any hitches.
11 April 2025
Got done what was needed which was a recall. Only contact I had during the day was to ask for approval to do £1500 of additional work. Money money money. Would have been nice to have been told when car was ready for collection.
10 April 2025
Poor service
09 April 2025
Simple and straightforward
08 April 2025
Customers service is poor. Dealing with customers request poor Pricing for frequent returning custom poor. Relaying information/updates poor
08 April 2025
Very satisfied
07 April 2025
Very well looked after and needs taken into account
06 April 2025
All staff very polite and helpful
04 April 2025
As above
04 April 2025
Repair was completed as expected however feel costs were very high.
03 April 2025
Excellent service from start to finish staff are excellent and nothing is too much trouble
02 April 2025
Very happy
02 April 2025
Jazz is a great person to deal with in service.
31 March 2025
As always, staff were very courteous and knowledgeable.
31 March 2025
The booking process was clear with friendly reminders at all stages of the process - the explanations from technicians were helpful and it was made clear to me on how my car was being looked after.
30 March 2025
The experience was poor from start to finish. The car wouldn't fit on the ramps.We told them to remove the skirts so the car would fit on the ramps and we wouldn't hold them liable for any damage, they refused. Did MOT at Mini but not the service.
29 March 2025
Car valeting service was rather poor with sections not cleaned inside.
29 March 2025
Very friendly staff
29 March 2025
Poor service
29 March 2025
People not returning calls from service dept. Many procedures but mediocre organisation. Not replying to emails.
28 March 2025
Nothing went wrong. Self service was ultra smooth and easy. Keys in, come back later, car is done. Nothing went wrong.
27 March 2025
Smooth process, good communication, no issues
26 March 2025
OK this time with Jas, and also Hari being excellent and helped me throughout.even refunding previous receipts which were not paid..
25 March 2025
Quick diagnosis and a speedy repair
25 March 2025
As mentioned above Leeds store needs to provide better customer experiences. Last year I received excellent customer service from Bella who no longer works in your Leeds store which is a shame and the mechanic last year was brilliant and friendly.
25 March 2025
Car maintained to a high level and an additional diagnostic was completed which was helpful.
25 March 2025
-
25 March 2025
Poor communication
25 March 2025
Good friendly service
24 March 2025
This is my second time getting my service done by BMW Leeds and have always been given a great experience, they kept me informed all the time.
24 March 2025
I was very satisfied at BMW
23 March 2025
Very nice staff. Happy with car. Communication poor.
23 March 2025
Sabina was amazing with customer service,she explain all details of the car and constant keeping me posted on parts and car been in workshop and works carried out. Also thanks to Sabina for putting app to my car make my life easy not to track service
23 March 2025
It took longer than I was told so I was waiting for quite some time.
22 March 2025
Great communication and service
22 March 2025
Excellent
20 March 2025
Everything went well and smoothly and car was well cleaned
20 March 2025
Friendly staff and easy to use self service drop off.
20 March 2025
Friendly service
19 March 2025
Accommodated warranty investigation into same day as service (previously separately booked)
19 March 2025
Absolutely appalling from the manager right down to the people on the floor. Communication was dreadful, never will I set foot in that place again. Only when they got confirmation that someone was paying for the invoice they took an interest
17 March 2025
Friendly service given by staff, especially Sabina
17 March 2025
Asked for 4 things to be done. Only 2 of the 4 was actually achieved.
17 March 2025
All work completed and car ready for collection by the agreed time. No costs additional to the estimate.
16 March 2025
Brought car for diagnostics. Was then pressured and colleagues tried to push me to agree. Then told me car was unsafe. Took to independent bmw specialist who fixed the problem.
16 March 2025
Hummy was absolutely brilliant, very helpful, supportive and friendly. My only gripe is that it took over 6 hours.
16 March 2025
Great friendly service.
15 March 2025
Everything completed very satisfactory
15 March 2025
Excellent customer service
14 March 2025
Quick and efficient
13 March 2025
Everything went according to the plan, even beyond my expectation.
13 March 2025
The work that needed completing on my car was done on the same day.
13 March 2025
Special mention to Jaz at Stratstone whom I have delt with many times and is always very polite, professional and knowledgeable. Her customer service alone is a huge factor in why I continue to return to Stratstone. I hope she is recognised.
13 March 2025
My vehicle was in for some repairs covered by warranty . The vehicle was fixed and returned within the day and I was called by the service team (Naz) woth enough time to get there before they closed.
12 March 2025
Nazz at reception desk helped me throughout the process, and also he went above and beyond to keep me updated. My regards to Nazz at stratstone Leeds.
11 March 2025
Very satisfied
11 March 2025
Courteous service, but on line check in procedure cumbersome for a pensioner.! Repair quote outlandish at £3700 and obviously could not authorise.
09 March 2025
Apart from the service booking issue I opted for a complimentary car clean. Although the car was reasonably clean on arrival it had not been washed as there was grime on the windscreen on collecting.
09 March 2025
If there was a 0 i would have given you that for poor customer service. When you did finally collect the vehicle on the 4th March, the guy that collected my vehicle was very courteous and polite.
09 March 2025
Used to feel special coming into get your car serviced. Well stocked fridge and options for snack as you are waiting for hours. This time empty fridge, no snack. toilets were discussing, Dirty and no toilet paper. Didn't feel special
08 March 2025
Request was made to have car ready for the school run and it was available much earlier than that.
08 March 2025
Everything done on time
07 March 2025
Well looked after by staff.
07 March 2025
Received the help needed
07 March 2025
Very good
07 March 2025
Good team, kept me updated throughout the process.
06 March 2025
As above
05 March 2025
Great service
04 March 2025
Checking in was quick and easy and my car was serviced and ready to go in just a couple of hours. The staff are friendly and helpful.
04 March 2025
Most importantly service not carried out. I booked this date as I need the car urgently early March. This has caused me a nightmare. No apology only a re booking date.
04 March 2025
Good service
03 March 2025
Great service provided however I was not informed that my car was ready for collection and had to rush to pick it up just before close. Car was also booked for a complimentary wash and hoover which was not provided.
01 March 2025
Helpful, informative and polite staff
28 February 2025
Again the staff were informative and the coffee was great !
28 February 2025
Nice waiting area, free drinks, kept informed
27 February 2025
Undertook service as planned and car returned at time requested.
27 February 2025
I am very satisfied with your service.
26 February 2025
Everyone friendly happy to help
26 February 2025
Excellent customer service at the service desk with propmt and efficient staff.
26 February 2025
N/A
25 February 2025
Ease of everything, staff making it very simple for the customer
23 February 2025
Satisfactory
23 February 2025
Your manager is completely ignorant and rude. He promised a call back and I never received one.
22 February 2025
Completed my service and gave me a full breakdown of what was needed.
22 February 2025
There was a delay in being able to get my car booked in but once there, I was delighted with the way the service was handled, thank you.
22 February 2025
They listened to what I wanted
22 February 2025
Helpful staff.
21 February 2025
Would have been 5 stars but I needed to change the service date and they were very hard to contact my telephone
21 February 2025
My experience with Jaspreet was excellent she kept me updated with my car.
20 February 2025
Contacted me to say the car was ready for collection, when I got there an hour later, no it wasn't. Then found they had unplugged my dash cam and removed the SD card on the pretence of privacy in the workshop, I have my doubts.
20 February 2025
Good service from booking to collection
19 February 2025
All handled expertly. I was informed at every stage.
19 February 2025
The part we were let down was by the service team the cover on the steering wheel (airbag) Is ever so slightly out of place We were asked on arrival if we complimentary wash vacuum Which we didn't recieve Due to time constraints I didnt go back insid
18 February 2025
See above comment.
18 February 2025
The lady who booked it in was very helpful and had the car ready earlier than I requested which makes a great change
17 February 2025
Great service
17 February 2025
health check done as I expected
15 February 2025
Short one star because I did not get the video due to their technical issues.
14 February 2025
When I collected the car the 2nd time I asked why the problem with the air con unit wasn't picked up the first time, the person I was dealing with tried to contact technician but they weren't available but said they would contact me.
13 February 2025
Fast efficient service
13 February 2025
Good service
13 February 2025
Good service and kept regularly informed.
11 February 2025
Humi was very friendly and polite and even though my car was in for issues, the staff are always great.... MASSIVE shout of to service manager Sam. He has been amazing and nothing is ever an issue... thank you
11 February 2025
Not all issues are addressed which were reported. While the car was in service, I tried calling to the service number to check the status no one picks the call, this is not the first time. I got the message to pick the car 5 mins before the closing.
10 February 2025
Managed to combine my mot with service which was very helpful
08 February 2025
Aadil was excellent and ensured I was taken care of
08 February 2025
Able to fit me in quickly at a time that suited me
08 February 2025
As above, staff need to be less self absorbed.
07 February 2025
I did not give you full marks because I was told that I would receive the bill via email but that has not happened yet and also I asked at check in could a technician have a look at the ambient lighting on the passenger rear N/S door. Still the same
06 February 2025
Got the car back earlier than expected
06 February 2025
rebooked my service over Christmas period. Couldn't find my booking however quickly resolved the issue took my car performed service and had my vehicle back before the end of the working day. Great communication. Very professional walk round of vehic
06 February 2025
when the car was eventually towed there. I wasn't even told it was there and had to use my BMW app to see! It was me who had to call for over 7 working days to find out it hadn't even been looked at. The person who did finally contact me was great
03 February 2025
Despite being told my car had had a second recall done on the software whilst it was in for the original I am still having faults with the operating system and some days it's like it has a mind of its own so I know need to rebook it in again.
03 February 2025
Extremely satisfied. Helpful and knowledgeable staff. Always the same, brilliant. A special mention to the lady who served me on the service desk, unfortunately I cannot remember her name.
03 February 2025
Booked my car in online the day before yet still took 40 mins to get the loan car sorted
03 February 2025
They didnt change the oil and battery. I already booked and written it online. Anyway, its not a big deal.
02 February 2025
Good service given by Humaira who I was dealing with my query
02 February 2025
Excellent customer service
23 April 2025
Same as answer to question 1